Privacy policy.

Last Updated: July 2nd. 2025

At FAM, we care about your privacy. This Privacy Policy explains what personal information we collect, how we use it—including how we track your listening data for personalized recommendations—and your rights. By using the FAM app or website (“Service,” “we,” “us,” or “our”), you agree to this Privacy Policy.

1. Information We Collect

We collect the following types of information:

a. Information You Provide

  • Account info: Email address, username, password.

  • Profile details: Profile photo, bio, links, social handles.

  • Content: Posts, comments, video/audio uploads, playlists, and other user-generated content.

  • Support requests: Messages or emails you send us.

b. Usage Data

  • App activity (e.g., pages viewed, interactions, preferences).

  • Device info (e.g., IP address, device type, operating system).

  • Log data (e.g., access times, referring URLs).

  • Listening Activity: Tracks you listen to in-app, playlists you interact with, genres you explore, search terms.

c. Connected Service Data (e.g., Spotify)

  • If you choose to connect a third-party streaming service (like Spotify), we may collect:

    • Recently played tracks.

    • Playlists you follow or create.

    • Your top artists or genres.

  • This data is accessed via the streaming service’s public API, only with your explicit permission.

d. Cookies and Similar Technologies

  • We may use cookies or similar tools for functionality, analytics, and remembering your preferences.

2. How We Use Your Information

We use your information to:

  • Operate and maintain the FAM Service.

  • Personalize your experience, including recommending music, playlists, and users based on your listening activity and interests.

  • Enable communication and social interactions.

  • Provide customer support.

  • Develop new features and improve FAM.

  • Detect, prevent, and address security or technical issues.

  • Comply with legal obligations.

3. How We Use Listening Activity

We track and store your listening activity to make FAM more personal and useful to you. This includes:

  • Tracks you listen to.

  • Playlists or genres you interact with.

  • Artists you follow or search for.

We use this data to:

  • Suggest new tracks, artists, or playlists you might like.

  • Curate your home feed with personalized recommendations.

  • Improve our discovery features and help you find music that matches your tastes.

We do not sell your listening data to advertisers.

4. Listening Activity from Connected Services

If you choose to connect your Spotify (or other streaming service) account to FAM, we may access your listening activity using that service’s public API. This can include:

  • Recently played tracks.

  • Playlists you follow or create.

  • Your top artists or genres.

We only access this data with your permission, following the connected service’s authentication process. We store and use this data to:

  • Personalize your recommendations.

  • Suggest music you may enjoy.

  • Power discovery features within FAM.

We do not sell or share your connected service data with advertisers.

5. Analytics and Diagnostics

We may use analytics and diagnostic tools to understand how users interact with FAM and to improve the Service. This may include:

  • Usage data about app screens or features you use.

  • Device information.

  • Crash logs and error reports to help us fix bugs and improve stability.

Analytics services may collect and process this data in accordance with their own privacy policies.

6. Legal Basis for Processing (GDPR)

If you are in the European Economic Area (EEA), United Kingdom, or similar jurisdictions, our legal bases for processing include:

  • Consent: For optional features (e.g., newsletters).

  • Contract: Providing the Service you request.

  • Legitimate Interests: Improving and securing FAM, supporting our community, and delivering relevant music recommendations.

  • Legal Obligation: Complying with laws.

7. How We Share Your Information

We may share your information with:

  • Service providers: Hosting, analytics, customer support, and other partners who help us operate FAM.

  • Other users: When you post content or interact publicly (e.g., comments, playlists).

  • Legal requirements: When required by law or to protect rights and safety.

  • Business transfers: If FAM is involved in a merger, acquisition, or asset sale.

We do not sell your personal information.

8. User-Generated Content and Music Sharing

  • Content you post may be visible to other users depending on your settings.

  • You are responsible for ensuring you have rights to share any music, audio, or other media you upload.

  • FAM is not responsible for user-posted content that infringes third-party rights.

9. Third-Party Sites and Content

FAM may contain links to or content from third-party websites, services, or resources that we don’t control.

Examples include:

  • Links to music streaming services like Spotify, Apple Music.

  • Embedded videos or audio from YouTube, SoundCloud.

  • User-shared external articles or artist profiles.

We provide these for your convenience but do not endorse or assume responsibility for them. Your use of third-party sites is at your own risk and subject to their terms and privacy policies.

10. International Data Transfers

Your data may be processed outside your country, including in countries with different data protection laws. We take steps to ensure appropriate safeguards are in place, such as contractual protections.

11. Your Rights and Choices

You have the right to:

  • Access your personal data.

  • Correct inaccurate data.

  • Delete your data—including your account information and your listening and music data.

  • Restrict or object to certain processing.

  • Data portability (get your data in a usable format).

  • Withdraw consent at any time (where we rely on consent).

To exercise these rights, contact us at [support@fam-media.com]. You may also request deletion of your entire account and all associated personal data by contacting us at [support@fam-media.com] or through our Account Management form.

12. Account and Data Deletion

You can request deletion of:

  • Your entire FAM account and profile.

  • Your listening history and music data collected by FAM.

You can do this by submitting a request via Account Management or by contacting us at [support@fam-media.com].

13. Data Retention

We retain your personal data as long as necessary to provide the Service and for legitimate business needs (e.g., legal obligations, dispute resolution). We will delete or de-identify data upon request, in accordance with applicable laws.

14. Security

We use reasonable safeguards to protect your personal data. No system is 100% secure, so please keep your account credentials confidential.

15. Children’s Privacy

FAM is not intended for children under 17. We do not knowingly collect personal data from children under 17. If you believe a child has provided us data, please contact us.

16. Changes to This Policy

We may update this Privacy Policy from time to time. We’ll notify you of material changes (e.g., via email or in-app notice). Continued use of FAM means you accept the updated policy.

17. Contact Us

If you have questions or requests about this Privacy Policy:

Email: support@fam-media.com
Address: 254 Chapman Rd, STE 208 #15194 Newark, DE 19702